📜 Refund Policy (Política de Reembolso)

Refund Policy

At Fast Shop, customer satisfaction is our priority.

We offer refunds or replacements under the following conditions:

Returns

• Items must be returned within 14 days of delivery

• Items must be unused, in original condition and packaging

• Proof of purchase is required

Non-returnable items

• Personal care items

• Opened / used products

• Gift cards

Refunds
Once your return is received and inspected:

• Approved → refund issued to original payment method

• Processing time: 5–10 business days

Late or missing refunds
If you haven’t received a refund:

1. Check your bank account

2. Contact your card provider

3. Contact your bank

Still missing? Contact us.

Exchanges
We replace items if they are defective or damaged.

Return Shipping

• Customer responsible unless item is faulty

• Shipping fees non-refundable

Contact
festshop1@outlook.com